Workspace Technical Services Assistant Manager

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Proactively manage the team to deliver Delight

Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Participate in ad-hoc projects when required

Must be customer focused and be proactive in establishing customer relationships

Responsible and accountable for all service request

Ensure service deliverables are met with SLA and KPI

Work with all related parties on timely delivery of all services

Be responsible for all clients within designated area

Problem solves & Resets space on the fly

Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

Continuous Improvement implementation

Conduct data analysis report when necessary

Ensure meeting or exceeding SLA/KPI scores

Generate reports and conduct presentations as per the service delivery requirements and overall account management

Handling helpdesk service request from users via telephone or email correspondence

Coordinate with Workspace delivery team to ensure Repair & Maintenance services, materials, equipment’s and fixtures is attended and completed

Oversee office premises and delivery of hospitality services for users

Provide administrative support of issuing work order to vendors as and when required

Escalate facilities issues to management team when necessary

Diploma in an Engineering discipline

Minimum of 5 years of relevant engineering management experience

Thorough understanding of building services design and engineering management

Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions

High energy, flourishes in fast pace, dynamic environments

Customer centricity

Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solutions

Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff

TBC

Workspace Technical Services Manager