Workshop Controller
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Join the Service Department as Workshop Controller at the Trafford Park site.
The role is responsible for the profitable and efficient operation of the commercial vehicle workshop.
The position reports to the Business Manager and follows a 4 on 4 off day shift pattern from 6am to 6pm.
Key Skills for This Role
Full Job Posting
Role overview
Join the Service Department as Workshop Controller at the Trafford Park site.
The role is responsible for the profitable and efficient operation of the commercial vehicle workshop.
The position reports to the Business Manager and follows a 4 on 4 off day shift pattern from 6am to 6pm.
Responsibilities
- Maximise productive staff utilisation and ensure Genuine Volvo Service process steps are followed.
- Maintain quality standards, minimise rectification work, and ensure efficient processing under company quality and health and safety standards.
- Keep the workshop fully loaded while controlling labour efficiency and productivity.
- Identify jobs exceeding allocated times and address them with technicians or workshop supervisors.
- Control daily workshop operations and liaise with supervisors and the Business Manager.
- Manage complex or potentially contentious job handovers to secure customer agreement.
- Manage Service Department performance against KPI targets and keep productive staff aware of workload and Volvo Standard Times.
Qualifications and experience
- Previous supervisory or managerial experience, preferably in the commercial vehicle industry.
- Excellent written and verbal communication skills.
- Full knowledge of VOSA requirements and the MOT testers manual.
- Understanding of Operators Licence Laws and Regulations.
- Technical qualification equivalent to City & Guilds or NVQ Level 3 in Motor Vehicle Technology or Heavy Vehicle technology.
- Ability to maintain technical knowledge, work under pressure, and use initiative.
- Computer literacy and a good working knowledge of Microsoft Office applications.
Benefits
- The company offers competitive rates of pay and benefits.
- Benefits include company sick pay, enhanced pension contributions, death in service benefit for pension members, Cycle to Work, enhanced parental benefits, loyalty holidays, and personal development and training opportunities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career