Workplace Engineering and Architecture Services Manager - M365

Company and Delivery Context

Role Overview

Role Details

• The role is global and requires flexibility to attend remote meetings that may occur early or late in the working day.
• The position is full time and reports to the Head of Workplace Engineering and Architecture.
• The service area is M365 within the Hybrid IT and Digital Workplace service line.

Key Responsibilities

• Execute global strategy and operating standards for the managed workplace engineering and architecture service area.
• Manage distributed teams through matrixed structures and support team learning, inclusion, and performance.
• Oversee service planning, execution, quality, efficiency, scalability, reporting, reviews, and change control.
• Drive continuous improvement, standardization, Agile adoption, and DevOps capability development across delivery centers.
• Identify growth and competitiveness opportunities, participate in local execution pre-sales, and support cost-model development.
• Ensure regulatory, organizational policy, ESG, budget, and financial target compliance.
• Monitor market trends affecting the managed service area and identify opportunities and challenges.

Experience and Qualifications

• At least 8 years of IT industry experience and experience in a leadership or management role are required.
• Significant managed services operations experience with standardized processes and delivery excellence is required.
• Deep knowledge of Workplace Engineering and Architecture Services, including VDI, M365, and CSA, is required.
• Operational knowledge should include process improvement, quality management, resource optimization, and performance metrics.
• Experience with budgeting, forecasting, financial analysis, profitability, client relationships, and global stakeholder management is required.
• Experience leading multicultural and cross-functional teams across locations and working with international clients is required.
• ITIL, project management, or Agile certifications are preferred but not mandatory.
• Willingness to travel and work across time zones is required.