Workplace Coordinator Technical

As a Workplace Coordinator Tech, you'll serve as the vital operational link between building occupants, facility management teams, and technical contractors, ensuring seamless delivery of technical facilities services. This role combines hands-on coordination of HVAC, electrical, plumbing, and building systems with exceptional customer service, as you manage work orders, support preventive maintenance programs, and troubleshoot facilities issues in real time. You'll be the go-to problem solver on-site, monitoring building automation systems, conducting regular inspections, and ensuring contractors complete maintenance activities safely and on schedule. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees, which means you'll have access to tools, training, and mentorship that help you grow beyond this role. We believe the most effective teams are built when everyone is empowered to thrive, so you'll be supported by a network of technical professionals who share knowledge and best practices across the globe. This position requires someone who is technically curious, thrives in a dynamic environment, and takes pride in maintaining reliable building systems where people can do their best work.

What your day-to-day will look like:

Coordinate daily delivery of technical maintenance services including HVAC operations, electrical systems, plumbing, building controls, and mechanical equipment across the facility

Receive, log, prioritize, and dispatch technical work orders through computerized maintenance management systems (CMMS), tracking status from initiation through completion

Monitor building automation system (BAS) for alarms, system faults, and performance anomalies, responding to alerts and coordinating appropriate technical response

Conduct routine building inspections including mechanical rooms, electrical closets, rooftops, and equipment areas, documenting conditions and initiating corrective work orders

Coordinate contractor activities including HVAC technicians, electricians, and plumbers, verifying attendance, escorting to work locations, and reviewing completed work

Support execution of preventive maintenance schedules, coordinating contractor access for filter changes, equipment inspections, system testing, and routine servicing

Respond professionally to occupant requests related to temperature control, lighting, power issues, and plumbing problems, communicating expected resolution timeframes and providing status updates

Serve as first responder to building emergencies during business hours including power outages, water leaks, HVAC failures, and elevator entrapments, initiating emergency protocols as needed

Maintain accurate technical documentation including equipment manuals, PM schedules, inspection checklists, and contractor certificates in organized digital and physical filing systems

Required qualifications:

3-5 years of experience in facilities coordination, building maintenance, technical services, or supporting building engineering operations

Working knowledge of commercial building systems including HVAC, electrical distribution, plumbing, and fire protection

Familiarity with building automation systems (BAS) and computerized maintenance management systems (CMMS)

Strong organizational skills with ability to manage multiple priorities simultaneously and track work order status effectively

Excellent problem-solving abilities and technical troubleshooting aptitude with a hands-on mentality

Effective communication skills for both technical and non-technical audiences, with a customer service orientation and professional demeanor

Computer proficiency including Microsoft Office Suite (Excel, Word, Outlook) and CMMS software

Ability to read and interpret basic technical drawings, equipment specifications, and maintenance schedules

Preferred qualifications:

Associate's degree or technical certification in Building Systems, HVAC, Electrical, Facilities Management, or related field

Experience with energy management programs, sustainability initiatives, and utility monitoring

Background in emergency response coordination and after-hours on-call support