Workplace Coordinator

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

Execute day-to-day workplace operations: Ensure the office opens clean, safe, and ready; address issues quickly; maintain high standards across all spaces. Respond to all submitted support tickets via Zillow’s internal systems, providing direct support to employees and escalating support issues as required following established SOPs to centers of excellence.

Support the delivery of hospitality services: reception and visitor management, pantry supply management and coordination of meal services, office supply management, transportation coordination, building access/badging, new hire orientation, seating arrangements, etc.

Assist in coordinating small events, meetings, and onsite activities

Assist with Maintenance & Building Systems: Schedule, coordinate, and close out all planned/unplanned maintenance; help with MEP, HVAC, life-safety, and critical equipment; maintain accurate asset and chemical inventories; keep logs and permits current.

Vendor Coordination: act as point of contact for front-of-house vendors (reception, courier, pantry); assist in tracking service requests and ensuring timely resolution; escalate service issues to the Workplace Manager as needed

Drive onsite communication: Respond to basic employee and visitor inquiries and provide accurate information, support internal office communications when required

Manage facility incidents and emergencies through timely response, coordination, escalation, and resolution tracking.

Maintain compliance and workplace safety standards through regular inspections, audit support, and adherence to statutory protocols during night operations.

Provide facility and workplace support to night-shift employees by ensuring safety, hygiene, pantry, and operational assistance services.

Monitor and control facility assets, consumables, and critical spare inventory to ensure uninterrupted operations during emergencies.

Maintain accurate operational reporting, shift handovers, incident documentation, and MIS records for effective continuity and governance.

Manage employee ground transportation operations including cab fleet management, transport technology platforms, vendor coordination, route compliance, and safe, seamless employee mobility services across shifts.

Ensure adherence to female employee transportation safety protocols including escort compliance, trip monitoring, escalation management, and implementation of organizational safety standards during all shifts.

Provide general administrative support to the Workplace Manager and onsite team

Assist with special projects or workplace initiatives led by the Workplace Manager

At Zillow, we’re reimagining how people move—through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.

Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.