Workforce Planning Manager

Manage the daily, monthly, and annual service levels of the contact centres by analyzing the support needed to support peak and high call volume times.

Deliver effective short-term forecasts and scheduling needs to ensure our customers continue to receive exceptional and consistent customer service.

Optimize internal processes and utilize reporting to achieve the highest level of performance to meet departmental goals.

Provide recommendations on best practices to enhance workforce planning activities to achieve the department’s short and long-term success.

A bachelor’s degree in commerce, business administration or data analytics or 10 years of relevant experience in a similar role.

Experience working in a unionized or regulatory environment is an asset.

Working knowledge of workforce management systems.

Exceptional reporting and analytical skills with expert knowledge in Microsoft Excel.

An excellent collaborator who’s detail-oriented and solutions-driven.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .

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