Workforce Operations Manager

Star Pediatrics by Abound Health is seeking a Workforce Operations Manager to join our team in New Jersey.

In this role, you will report to the VP of Nursing Operations.

The Workforce Operations Manager is responsible for leading and optimizing workforce deployment and service delivery operations across our Private Duty Nursing (PDN) business.

This leader will drive workforce utilization, reduce open patient care hours, and build scalable processes that align nurse availability with patient service needs.

The ideal candidate is a technology-driven operational leader who excels at managing teams, leveraging data, and improving performance in a fast-paced healthcare environment.

• Lead, coach, and develop a team of Staffing Coordinators.
• Drive workforce planning, capacity management, and staffing strategies to maximize authorized service utilization and minimize open patient care hours.
• Analyze workforce and operational data to identify trends, opportunities, and performance gaps.
• Develop and maintain KPI dashboards and accountability structures that drive operational excellence.
• Partner closely with Nursing Operations, Talent Acquisition, Clinical Leadership, and Operations teams to ensure staffing needs are met.
• Lead process improvement initiatives that enhance efficiency, service delivery, and workforce performance.
• Ensure consistent use of workforce management systems, CRM platforms, reporting tools, and operational processes.

• 5+ years of leadership experience managing operational, service delivery, staffing, workforce management, healthcare operations, call center, or similar high-volume teams.
• Proven experience directly managing and developing teams with measurable performance goals and KPIs.
• Strong technology proficiency with experience utilizing CRM, workforce management, scheduling, or operational systems.