Workforce Management Manager

• Bachelor’s degree in Business Management, Economics, Finance, Industrial Engineering, Supply Chain Management, HR, or other equivalent experience. • 2-3 years of previous analytical, scheduling, workforce management experience required • 1+ years previous work experience with UKG, Workforce Management (WFM) or employee scheduling software highly desired • Previous hospitality, amusement park, food and beverage, theme park, or tourism experience preferred

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age • Ability to work flexible schedule, including evenings, weekends, and holidays • Ability to work on site at Wild Adventures • Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season • Must be a data-driven leader, with an ability to analyze and appropriately react to operational trends • Prior experience with workforce management, forecasting and conceptual understanding of demand-based planning preferred • Must be proficient in Microsoft Outlook, Excel, Word, Power Point. • Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner • Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. • Must possess strong written and verbal communication skills • Must possess strong attention to detail and problem-solving abilities • Must possess excellent organizational skills and be able to handle multiple priorities simultaneously

Physical Requirements:

• Ability to remain seated and sedentary for extended periods of time, while using a computer • Ability to stand or walk for long periods of time throughout the workday • Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders • Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations • Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions • Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments