Workforce Management (Manager)

5+ years of professional experience, with at least 3 in workforce management, operations analytics, or a related planning function, ideally within a customer care, support, or contact centre environment

Proven track record of building or significantly improving forecasting models, with a strong grasp of forecasting methodologies and their practical trade-offs

Demonstrated experience applying automation and AI tools to improve the quality and efficiency of your work — you can share concrete examples of workflows or automations you've built and the impact they had

Strong analytical skills — comfortable working with large datasets, building models, and translating complex outputs into clear operational recommendations

Experience leading a small team of specialists, with the ability to set direction, develop people, and maintain high standards

Excellent stakeholder communication skills — you can translate technical forecasting concepts into language that resonates with operational and senior leadership audiences

A bias for action and continuous improvement — you don't wait to be told something is broken before fixing it

Experience with WFM platforms (e.g. Verint, NICE, Assembled, or similar)

Familiarity with Python, SQL, or other tools used for data modelling and automation

Experience building forecasting models in a multi-channel or multi-LOB care environment

Exposure to scenario planning or capacity modelling in an operational context

Annual personal growth budget and mentorship programs for continuous learning and development

Work from anywhere in the world for 30 days per year

A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.

Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events

Monthly transportation and fitness budget

Discounts for you, your friends, and family on GetYourGuide activities

Language reimbursement program

Health and wellness benefits

And more...

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘ how we hire ’ and ‘ life at GetYourGuide ’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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