Workforce Management Analyst - Phlebotomy

Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.

Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.

High School diploma or equivalent; associates degree.

Proven experience as a business analyst or similar role.

Project management skills.

Strong analytical and problem-solving skills.

Expertise in data analysis tools

Excellent communication and interpersonal skills.

Detail orientation with strong organizational abilities

Strong collaboration and influencing skills.

Experience in workforce management, forecasting and/or analytical roles

PSC/IOP experience a plus.

Knowledge of Six Sigma or Lean is beneficial

Bachelor’s degree (Preferred)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.