lever
Workforce Management Analyst - BPO
Getfivestar
Sioux Falls, USA
Full-time
Mid Level
Hybrid
GTQ 10050-10050 monthly
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Verifying associates have arrived and are on time for their shift.
- Making schedule adjustments in the system.
- Monitor and make real-time adjustments to meet client service levels.
- Adjust associate skilling to ensure service levels are met.
- Recruit for additional hours.
- Adjust and recruit for gaps in staffing due to shrink or turnover.
- Monitor associate utilization and occupancy.
- Send reports regularly to management including updates of workforce metrics.
- Every other weekend rotation is required.
- Handle Inbound client calls, as necessary.
- Experience in WFM in a call center environment is mandatory ; either as RTA or WFM Planning.
- Works well in a team environment.
- Decision making.
- Makes good decisions by defining the parameters and acting on what it important.
- Problem solving
- Uses all available resources to assess the problem and identify the best solution.
- Enjoys the challenge of solving problems and can identify trends before problems occurs.
- Participates in team-based problem solving by providing constructive input.
- Strategic Perspective
- Considers the implications of information, decisions, and actions beyond the team/department.
- Seeks to understand issues, trends, and perspectives that have importance to the company.
- Anticipate changes and communicate the progress or results to the team.
- Critical Thinking
- Break down relatively complex tasks into more manageable parts.
- Anticipate obstacles and thinks about the next step or alternatives.
- Strong phone and in person verbal communication skills along with active listening
- Adaptability to different personality types
- Maintaining ,composure in challenging situations
- Ability to use technology effectively and productively
- All standard vision abilities are required
- All standard hearing abilities are required
- Primarily Monday-Friday and will be required to work every other weekend (1 weekend day), from 3:30 pm - 10:30 pm, or 7:00 am to 3:30 pm. However, there could be times where hours/days worked could change pending business need.
- Full Time
- Work From Home after a couple of months depending on performance.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Getfivestar
Customer Service - Temporary Mon-Fri
, USA
EntryFull Time, Part Time, Temporary
Discovered 1 weeks agoView →
Customer Service - Temporary Mon-Fri
, USA
EntryFull Time, Part Time, Temporary
Discovered 1 weeks agoView →
Customer Service - Temporary Mon-Fri
, USA
EntryFull Time, Part Time, Temporary
Discovered 1 weeks agoView →
Patient Billing Representative
, USA
Discovered 1 weeks agoFull-time
Patient Billing Representative
, USA
Discovered 1 weeks agoFull-time
Patient Billing Representative
, USA
Discovered 1 weeks agoFull-time
Patient Billing Representative
, USA
Discovered 1 weeks agoFull-time
Customer Service - Temporary Mon-Fri
, USA
Discovered 1 weeks agoFull Time, Part Time, Temporary
Customer Service - Temporary Mon-Fri
, USA
Discovered 1 weeks agoFull Time, Part Time, Temporary
Customer Service - Temporary Mon-Fri
, USA
Discovered 1 weeks agoFull Time, Part Time, Temporary
Junior Inside Sales Representative
, USA
Discovered 1 weeks agoFull-time