Workforce Development CIES Program Coordinator $25.72-$27.30

The ideal candidate will demonstrate the following competencies:

• Proficient computer skills: using a mouse, email, Microsoft office, including knowledge of MS Word, Excel and email/internet platforms.
• Excellent verbal (in-person and phone), written, and interpersonal communication skills.
• Organizational skills and attention to detail.
• Conflict resolution, problem-solving, establishing priorities, navigating change
• Customer service skills.
• Judgement and decision-making.
• Ability to adapt to communication and presentation to meet the needs of the audience, including a wide variety of employers, social service providers, and participants.
• Understanding data capture and tracking methods.
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

• Experience in delivering case management and workforce development, serving individuals with barriers to employment.
• Experience working with low-income families. Supervisory or program coordination experience related to workforce or human services.
• Knowledge of human development, including issues affecting diverse people from families with lower incomes facing employability barriers.
• Knowledge of social services and businesses in Franklin County, Hampshire County, Hampden County, and the North Quabbin region preferred.
• Knowledge of recovery resources and service providers in the service area.
• Experience with data management, data capture, tracking methods and analysis for outcome measurements
• Development of effective, professional, supportive relationships with individuals in recovery and with other barriers to employment.
• Bi-lingual English/Spanish preferred.

• 4 years of related experience
• 1 year of supervisory experience
• Reliable transportation, Valid Driver’s License, and ability to travel throughout Western Massachusetts.
• Bi-lingual in English and Spanish is a highly valued skill for this role.
• CPR/First Aid (or must be obtained within three months of hire).

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying.

Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for long periods.
• Requires frequent driving to and from meetings and employer sites.
• Working in office environment.
• Some bending and stretching required.
• Extensive use of telephone required.
• Manual dexterity required for use of calculator and computer keyboard.
• Must be able to lift from 20 – 30 lbs.
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site.

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years.

Evidence of a good driving record and ability to be covered under Community Action’s non-owned and hired vehicle policy.