Wireless Sales Supervisor

About Staples Canada

Perks and Benefits

• Benefits include an associate discount, health and dental benefits, RRSP or DPSP, performance bonuses, and learning and development programs.

Role Overview

Key Responsibilities

• Partner with management to achieve wireless department goals and connect department performance to store financial success.
• Lead and model selling behaviors, engage customers across the store, and achieve sales targets.
• Resolve customer concerns, conduct follow-up calls, and promote additional products and services.
• Generate business leads and referrals through outreach and collaboration with sales leaders.
• Provide sales information to management and support recruitment, hiring, and onboarding.
• Train and coach associates on sales and customer engagement.
• Follow and coach others on asset protection and privacy policies.

Qualifications

• Two or more years of wireless sales experience are required.
• Completion of post-secondary education is preferred.
• One or more years in a supervisory role with direct accountability for sales targets is preferred.
• Ability to resolve client concerns diplomatically is required.
• Ability to plan, organize, and prioritize effectively is required.
• Capacity to work independently and seek assistance when needed is required.

Hiring Process Note

• Artificial intelligence may be used during some screening, assessment, or selection stages, with final decisions made by a human reviewer.