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indeed

Wireless Sales Supervisor

Staples Canada
Aurora, CAN
Full-time
Onsite
Discovered 1 weeks ago
Wireless salesCustomer experienceSales target managementBusiness development and lead generationCustomer concern resolutionSales coaching and training
Free

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Key skills for this role

Wireless salesCustomer experienceSales target management
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Role overview

The Wireless Sales Supervisor champions customer experience and wireless department performance in a retail environment.

The role combines wireless selling, customer engagement, sales goal delivery, associate coaching, and partnership with store management.

Sales and customer experience

  • Share knowledge of wireless technology products, services, and trends with consumer and business customers.
  • Partner with management to identify and achieve department goals.
  • Lead and model selling behaviors to achieve current goals and targets.
  • Resolve customer concerns and escalate issues when appropriate.

Business development

  • Conduct follow-up calls to solicit feedback and promote additional products and services.
  • Identify new business opportunities through referrals and outreach activities.
  • Work with market leaders to target and generate business sales leads and referrals.
  • Provide management with relevant sales information.

People leadership

  • Participate in recruitment, hiring, and onboarding within the department.
  • Train and coach associates in sales and customer engagement.
  • Reinforce asset protection and privacy policies with associates.

Required and preferred qualifications

  • At least 2 years of wireless sales experience is required.
  • At least 1 year in a supervisory role with direct accountability for sales targets is preferred.
  • Post-secondary education is preferred.
  • Candidates should be able to resolve concerns diplomatically, organize daily responsibilities, work independently, and seek assistance as needed.

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