Winter Intern 2026 - Client Experience Department

The ideal candidate is organized, curious, and collaborative.

include:

• Support journey mapping activities including research, documentation and insight synthesis
• Assist with gathering and analyzing client and advisor feedback data
• Help track and document CX initiatives, milestones, and deliverables across workstreams
• Capture and summarize meeting outcomes, workshop insights and action items
• Assist in developing internal communication materials to support CX initiatives
• Organize and maintain CX tools and documentation (e.g., journey libraries, templates)
• Support survey development, basic analysis, and visual storytelling
• Use of AI models in streamlining workflows and process improvement opportunities
• Supporting the Client Engagement and Digital Portals teams as needed
• Other duties as assigned related to experience improvement and service design

To apply, please include a resume and transcripts (full unofficial version) by September 20, 2026, at 11:59 pm EST.

The expected annual base salary range (prorated for the term) for this role is $49,000 - $51,000, which is determined based on year of study, IGM program, geographic location and candidate’s skills, knowledge and experience.

In addition to base salary, this role is eligible for paid time off.

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience.

If you require accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.mackenzieinvestments.com/en/careers .

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling.

These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

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