Wingstop Restaurant Supervisor II

General Purpose

Main Job Tasks and Responsibilities

• Responsible for working towards accomplishing team and company goals, including being willing to assist in all positions when needed.
• Responsible for assisting the General Manager of the restaurant with tasks as needed, including when the General Manager is not working or on vacation.
• Ensure excellent customer service and operational goals are consistently above standard via the “Ops Scorecard” (SMG, QSC, and WingYou).
• Maintain Ops Scorecard goals: Dissatisfaction – 5%, Accuracy – 4%, WingYOU – 95%, QSC - 5 Star.
• Ensure all SMG customer cases are addressed within 24 hours, including following up on any outstanding cases.
• Must maintain a “guest-first” culture in the restaurant.
• Work varying shifts from week to week.
• Be aware of hours worked. Do not use overtime unless approved by Area Coach.
• Ensure all Team Members are compliant with company standards while driving positive team member engagement and retention (Including handbook, code of conduct, uniform standards, etc.).
• Achieve and maintain operational excellence while ensuring all company procedures are being followed.
• Ensure all Team Members are trained fully in their positions, including providing training to new Team Members.
• Maintain 5-Star QSC status by ensuring any Corporate QSC issues are corrected immediately and that the CAP is completed on time.
• Must conduct 1 QSC Self-Evaluation weekly, discuss results with the management team, and correct all issues.
• Maintain office supplies to par levels on a monthly basis.
• Assist in completing monthly inventory counts.
• Follow all cash management and cash handling policies during their shift, including ensuring the team follows policies and procedures.
• Monitor all paid outs, voids and refunds on your shift.
• Drive operational excellence by controlling food costs for the restaurant.
• Responsible for properly managing product ordering (2-3 times per week and should not run out of product), submitting QA tickets, and accurately completing inventory counts.
• Ensure employee meals are appropriately utilized and monitored each shift.
• Assist in keeping your restaurant fully staffed and minimize turnover by embodying our core values.
• Including assisting in interviewing potential employees.
• Delegate appropriate work duties to Team Members by conducting pre-shift huddles.
• Complete Zenput tasks/forms fully and at the appropriate times.
• Ensure the restaurant is always safe for both customers and employees, including food safety, personal safety, and cleanliness.
• Including completing the Time and Temperature log as needed and verifying all dates in the restaurant.
• Must always remain professional when on company property and when communicating with guests, team members, leadership, and office personnel.
• Be a problem solver.
• Must expedite when working without another Supervisor. A Supervisor or the GM must always be in Pilot position.
• Must be able to lift up to 50-pound boxes.
• Works a maximum of 40 hours per week, unless approved by Area Coach.
• *All Restaurant Supervisors are hired for a specific market; restaurant location is subject to change based on business needs .
• *All these items are subject to change as business calls for it or as changes happen in the company.