Windows Desktop Support Tech

• Desktop & End-User Support: Install, configure, and troubleshoot hardware (desktops, laptops, printers) and software; actively monitor and resolve Helpdesk tickets while providing training and excellent technical assistance to users.
• Imaging & Deployment: Create, maintain, and deploy Windows 11 client "gold" images to areas across the Base.
• Software & O365 Administration: Configure, maintain, and support the Microsoft Office 365 environment alongside other enterprises and specialized software applications to ensure smooth daily operations.
• Security Hardening & STIGs: Implement system security configurations, hardening, and vulnerability patching for clients and servers in strict accordance with Security Technical Implementation Guides (STIGs) and DoD policies.
• Cybersecurity Compliance: Ensure Cybersecurity requirements for Air Force IT system networks are consistently documented, evaluated, and compliant; collaborate with the Information System Security Manager (ISSM) on information assurance regulations.
• Process & Technology Improvement: Maintain working knowledge of emerging IT technologies, participate in capability reviews, and support standard work processes across the TOS contract.
• Operational Availability: Maintain availability outside of standard working hours to remediate critical IT issues as required.
• It is a condition of employment to wear PPE (Personal Protective Equipment) in accordance with supervisory direction and company policy.
• Perform other duties as assigned by the supervisor.

• Bachelor’s degree in IT-related field
• M06: 1 year of progressively relevant experience.
• M07: 2 years of progressively relevant experience.
• In lieu of bachelor’s degree 4+ years of IT-related experience.
• Must be able to obtain and maintain a Security Clearance and access to the AEDC local area network.
• Current US Citizenship required.

• Certifications: Active CompTIA Security+ and CompTIA A+ certifications.
• Technical Expertise: Proven experience in desktop hardware/software setup, client/server patch management, and administration of Windows 11, Microsoft 365, and MS Visio.
• Imaging Experience: Demonstrated practical experience creating, managing, and deploying Windows client "gold" images.
• Problem-Solving & Multitasking: Strong analytical skills with the ability to effectively troubleshoot technical issues and manage multiple competing priorities.
• Communication & Customer Service: Excellent oral and written communication skills; a "can-do" attitude with a proven ability to build and maintain positive relationships with peers, customers, and personnel at all organizational levels.

• Competitive salaries
• Continuing education assistance
• Multiple healthcare benefits packages
• 401K with employer matching
• Paid time off (PTO) along with a federally recognized holiday schedule

Beyond New Horizons (BNH) is a fully populated joint venture of Astrion and Fluor Federal Services, Inc. formed to provide unmatched Test Operations and Sustainment services for the Arnold Engineering and Development Complex.

We chose our name to serve as an enduring reminder of our commitment to AEDC’s rich aerospace research and development legacy anchored in AEDC’s Towards New Horizons founding study and the unprecedented opportunities to greatly expand AEDC’s capabilities and capacity Beyond those existing today. Leveraging the capabilities of our parent companies, BNH specializes in testing and evaluation for military and space systems combined with proven capability in large-scale Government program management, integration, engineering, and construction services for specialized and technically advanced high-hazard facilities.

Join our Team!

U.S.

Citizenship is required.

At this time BNH will not sponsor any applicants for employment authorization or offer any immigration related support for this position (i.e.

H1b, F1 OPT, F-1 STEM OPT, F-1 CPT, J-1, E-2, E-3, L-1, or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location.

Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount BNH is willing to pay at the time of this posting.

Salaries for part-time jobs will be adjusted based upon the number of hours agreed to work.

L06: $55,000 - $68,000; L07: $60,000 - $82,000 /year at Arnold AFB, TN

BNH is an Equal Employment Opportunity Employer.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, veteran status, and any other grounds for discrimination prohibited by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.