WIC - Front Desk Associate

CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

The WIC Front Office Associate (FOA) is responsible for providing front office support and administrative assistance as needed at different WIC sites throughout our organization.

The FOA assists with the delivery of WIC services to assure the provision of high quality, cost-efficient, culturally sensitive services that comply with all Federal, State and Local agency policies and procedures.

This position requires travel to different locations when needed.

• Travels to assigned site within the organization to provide front office support and administrative assistance as needed, while maintaining a designated home site.
• Greets program participants in a professional manner.
• Accurately obtains/documents proof of residence, proof of identity, and proof of pregnancy, calculates, and documents proof of income.
• Provides complete information on the certifying process.
• Explains the rights and responsibilities of a WIC participant to each applicant.
• Makes initial, and assists in making return appointments, confirming the participant’s current address, phone number, email, and updates in the electronic record system as necessary.