Whiteshield Operations Analyst
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Key skills for this role
About the Role
Whiteshield is seeking an Operations Analyst to support a business-wide operational transformation programme. The role involves business process mapping, process improvement and automation, tools administration, data hygiene, and reporting.
Key Skills for This Role
Responsibilities
- Lead the documentation of end to end business processes across operational and corporate functions
- Conduct stakeholder interviews and workshops to understand current processes
- Produce clear process maps, workflows and supporting documentation
- Capture decision points, approvals, dependencies and system interactions
- Build and maintain a central repository of operational processes and documentation
- Identify inefficiencies, duplication, manual activities and operational risks
- Design future state, standardised workflows and build them
- Build no code automations on the existing stack (Slack forms and workflows, Notion databases and templates)
- Validate documentation and improvements with business leaders, and iterate
- Own the day to day administration of Slack and Notion: channel architecture, permissions, structure, hygiene and user management
- Maintain the Notion knowledge base as the single, well organised home for processes and documentation
- Apply the permission and data classification rules set by the Head of Operations
Requirements
- Naturally curious with a desire to understand how organisations operate
- Strong analytical mindset with exceptional attention to detail
- Able to simplify complex operational processes into structured documentation
- Confident engaging with stakeholders at all levels of the organisation
- Highly organised with the ability to manage multiple workstreams simultaneously
- Comfortable working independently in a fast paced, evolving environment
- Solutions oriented with a continuous improvement mindset
- Strong sense of ownership and accountability
Full Job Posting
About Us
- Whiteshield is an AI native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation.
- Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision makers in real time.
- Founded in 2011, the company combines public policy expertise, proprietary data assets and AI enabled applications across workforce development, economic competitiveness and societal transformation.
- With principal operations in Dubai (DIFC) and Riyadh and a global footprint across the Middle East, Europe, Africa, Eurasia and Asia.
Where You Fit In
- We are looking for an analytical, hands on Operations Analyst to support a business wide operational transformation programme, reporting to the Chief Performance Officer.
- This is a doing role as much as an analysis role: you will map how work is performed across the firm, then help standardise, automate and administer it on our core platforms.
- Working across teams, you will document and map our operational processes to create a clear baseline, then build the workflows, administer the tools and keep the data clean that turn that baseline into a scalable operating model.
- This role suits someone who enjoys understanding how organisations operate, builds relationships quickly, challenges existing ways of working, and is happy to get into the detail and do the work themselves.
What You Will Do
- Lead the documentation of end to end business processes across operational and corporate functions.
- Conduct stakeholder interviews and workshops to understand current processes.
- Produce clear process maps, workflows and supporting documentation.
- Capture decision points, approvals, dependencies and system interactions.
- Build and maintain a central repository of operational processes and documentation.
- Identify inefficiencies, duplication, manual activities and operational risks.
- Design future state, standardised workflows and, importantly, build them.
- Build no code automations on the existing stack (Slack forms and workflows, Notion databases and templates) so processes run with less manual effort.
- Validate documentation and improvements with business leaders, and iterate.
- Own the day to day administration of Slack and Notion: channel architecture, permissions and access, structure, hygiene and user management.
- Maintain the Notion knowledge base as the single, well organised home for processes and documentation.
- Apply the permission and data classification rules set by the Head of Operations.
Who We Look For
- Naturally curious with a desire to understand how organisations operate.
- Strong analytical mindset with exceptional attention to detail.
- Able to simplify complex operational processes into structured documentation.
- Confident engaging with stakeholders at all levels of the organisation.
- Highly organised with the ability to manage multiple workstreams simultaneously.
- Comfortable working independently in a fast paced, evolving environment.
- Solutions oriented with a continuous improvement mindset.
- Strong sense of ownership and accountability.
Benefits
- Opportunity to contribute to a high impact operational transformation programme.
- Exposure to senior stakeholders across the business.
- Fast paced, collaborative consulting environment.
- Opportunity to shape foundational processes that will support future automation and AI initiatives.
- Potential for contract extension based on business needs and performance.
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