Whatever/Whenever Agent (Telephone Operator)
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Key skills for this role
About the Role
W Hotels is seeking a Whatever/Whenever Agent to answer and process guest requests via telephone, email, chat, and mobile devices. Responsibilities include operating the switchboard, handling wake-up calls, relaying messages, and providing information about room features and amenities.
Key Skills for This Role
Responsibilities
- Answer, record, and process all guest requests via telephone, email, chat, and mobile devices
- Operate telephone switchboard, process wake up calls, and direct calls
- Log guest requests into computer and follow up to ensure resolution
- Provide information about room features, property amenities, and local areas
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
Key Responsibilities
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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