Whatever Whenever Agent
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Key skills for this role
About the Role
W Hotels Doha is hiring a Whatever Whenever Agent (Guest Experience Expert) to deliver memorable guest experiences through check-in/out, addressing requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Deliver a wide range of services to guide guests through their entire stay
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Create a safe work place and follow company policies and procedures
- Maintain confidentiality and protect company assets
- Uphold quality standards and ensure professional appearance and communication
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out.
- We want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services.
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing local highlights.
Key Responsibilities
- Create a safe work place.
- Follow company policies and procedures.
- Maintain confidentiality.
- Protect company assets.
- Uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About W Hotels
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- We are a place to experience life.
- We’re here to open doors and open minds.
- Whatever/Whenever is our culture and service philosophy.
- In joining W Hotels, you join a portfolio of brands with Marriott International.
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