WFM support coordinator

The INFOR Time & Attendance Application Support /Project Coordinator provides day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system. This role ensures accurate employee time capture, schedule management, and seamless data flow to payroll. The coordinator serves as the first point of contact for system users, assisting with technical issues, process questions, and training needs. Working closely with HR, Payroll, IT, and Operations, the coordinator helps maintain data integrity, compliance, and system efficiency.

Additionally plays a key role in the successful rollout of the INFOR Time & Attendance system. This role contributes to system configuration, testing, training, data migration, and end-user adoption. Team members collaborate with HR, Payroll, IT, Operations, and external vendors to ensure the application is implemented on time, within scope, and aligned with organizational requirements.

Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll).

Manage user access, roles, and permissions in compliance with company policies.

Support system configuration (shift patterns, pay rules, leave types, accruals, schedules).

Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy.

Identify and escalate system issues to the Application Support Manager or vendor as needed.

Provide timely assistance to end-users via email, ticketing system, or phone.

Create and maintain user documentation, quick reference guides, and FAQs.

Deliver training sessions for employees and managers on system functionality.

Communicate system updates, changes, and downtime notifications.

Review and validate employee time entries, absences, and schedules for accuracy.

Support payroll processing by ensuring data is complete, correct, and transferred on time.

Run standard and ad-hoc reports (attendance, overtime, leave balances, compliance metrics).

Assist in system audits to ensure compliance with policies and labor regulations.

Support testing of system upgrades, patches, and new feature rollouts.

Recommend improvements to workflows and user experience within INFOR T&A.

Ensure compliance with company policies, labor laws, and union agreements.

Collaborate with HR and Payroll to resolve discrepancies and enhance processes.

Support system setup, including shifts, schedules, pay rules, absence types, and security roles.

Assist in defining business requirements and translating them into system configurations.

Participate in data migration activities (e.g., employee records, accrual balances).

Work with the vendor and project team to ensure accurate system configuration.

Develop and execute test cases for unit, integration, and user acceptance testing (UAT).

Identify and document system issues or discrepancies.

Work with technical teams and vendors to validate fixes and enhancements.

Assist in creating training materials, job aids, and user guides.

Provide hands-on training to employees and managers.

Support change management activities to ensure smooth user adoption.

Participate in project meetings and workshops with stakeholders.

Track assigned tasks and report status updates to the project manager.

Support go-live activities, including issue resolution and user support.

Contribute to post-implementation review and system optimization.

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (preferred).

2+ years of experience with HRIS, payroll, or time & attendance systems.

Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred.

Prior experience in a support or HR operations role is an advantage.

Service-oriented and approachable with strong interpersonal skills.

Proactive, adaptable, and able to work under deadlines.

High integrity and confidentiality in handling sensitive employee data.

Strong team player with the ability to work cross-functionally.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.