WFM Hardware Overlay

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Role: The WFM Hardware Overlay serves as the subject matter expert for workforce management hardware solutions, guiding customers through the evaluation, selection, pricing, and purchasing of time clock devices and related hardware throughout their implementation journey.

Acting as a trusted advisor to customers and internal stakeholders, this role combines expertise in hardware technology, commercial pricing, contracting, and implementation best practices to deliver a seamless purchasing experience aligned with customer business needs.

Partnering closely with Sales, Professional Services, Presales, and Operations, this person ensures customers receive accurate product recommendations, transparent pricing, and expert guidance from initial requirements through order fulfillment.

The role also provides ongoing support for existing customers seeking hardware expansions or replacements, while serving as the primary resource for technical inquiries, pricing guidance, contract support, and issue resolution. Through strong commercial acumen and customer-focused execution, this role helps accelerate purchasing decisions, improve customer satisfaction, and support successful workforce management deployments. Responsibilities: