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Welcomer (Front Office Agent)
Pullman Hotels & Resorts
Doha, QAT
Full-time
Entry
Onsite
Discovered 1 weeks ago
Front office operationsGuest servicesCheck-in and check-outOperaGuest recordsRoom-status monitoring
Free
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Ready to ScanKey skills for this role
Front office operationsGuest servicesCheck-in and check-out
Role Overview
• Be the first smile guests sees - Greet guests warmly and professionally, ensuring smooth check-in and check-out procedures that create a positive first impression.
• Anticipate guest needs and handle transactions efficiently while maintaining the high service standards Pullman is known for.
• Monitor room status and guest feedback, taking appropriate action to ensure guest satisfaction throughout their stay.
• Maintain detailed guest records and provide attentive service to our valued guests.
• Ensure compliance with local regulations and company policies while prioritizing excellent guest service in all interactions.
Key Skills for This Role
Front office operationsGuest servicesCheck-in and check-outOperaGuest recordsRoom-status monitoring
Full Job Posting
Company Description
Pullman Hotels & Resorts describes its brand mindset through commitment, adaptability, and creativity.
The hotel is part of the Accor network and promotes responsible hospitality and professional development.
Job Description
- Greet guests warmly and professionally to create a positive first impression.
- Conduct smooth check-in and check-out procedures.
- Anticipate guest needs and handle transactions efficiently.
- Monitor room status and guest feedback, taking action to ensure satisfaction.
- Maintain detailed guest records and provide attentive service.
- Ensure compliance with local regulations and company policies.
Qualifications
- Ability to thrive in a fast-paced environment and create memorable guest experiences.
- Previous hospitality experience is a strong advantage.
- Technology proficiency with Opera or similar systems.
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