Weekend RN Manager

Address and resolve concerns related to caregiver performance, including caregivers not preparing meals, not completing light housekeeping duties, leaving a patient unattended, refusing to drive, or calling out on short notice.

May assist with managing last-minute caregiver call-offs by identifying and dispatching replacement coverage to avoid gaps in care.

Investigate and mediate reported personality or compatibility conflicts between clients and caregivers.

Support caregivers in navigating scheduling and care delivery challenges, including animal-related concerns in the home (e.g., pets affecting caregiver safety or ability to perform duties).

Provide assistance processing and managing client requests to remove or replace a caregiver, ensuring continuity of care during the transition.

Train and support caregivers on use of the AlayaCare (or comparable EVV/scheduling) system; troubleshoot system access and documentation issues.

De-escalate and professionally manage interactions with angry, upset, or difficult patients and family members.

Respond calmly and empathetically to patients who are being verbally difficult ("mean") or resistant to care, using de-escalation and therapeutic communication techniques.

Manage family expectations, including situations where family members request additional attention or support for themselves in addition to the client.

Maintain clear, professional, and timely communication across all parties — clients, families, caregivers, providers, and internal staff — both verbally and in writing/documentation.

Document all clinical assessments, incident reports, communications, and care plan changes accurately and promptly in accordance with agency policy and regulatory requirements.

Ensure care plans remain current and reflect any changes in client condition, caregiver assignment, or service needs.

Maintain compliance with HIPAA and all applicable state/federal home care regulations.

Active, unencumbered nursing license (RN ) in the state of practice.

Minimum of 2–3 years of clinical nursing experience; home health, hospice, or care management experience strongly preferred.

Working knowledge of common geriatric and chronic conditions (hypertension, UTIs, altered mental status, skin/wound issues, etc.).

Experience with electronic visit verification (EVV) or care management software (e.g., AlayaCare) preferred.

Strong triage and clinical decision-making skills, with sound judgment on when to escalate.

Demonstrated ability to de-escalate emotionally charged situations with patients, families, and staff.

Clinical Judgment: Able to quickly assess symptoms and determine appropriate action, from self-resolving issues to emergency escalation.

Critical Thinking & Problem-Solving: Comfortable managing multiple, often unrelated issues (clinical, interpersonal, logistical) in a single shift.

Empathetic & Professional Communication: Communicates with warmth and patience under pressure, while maintaining clear boundaries and professionalism.

Flexibility & Adaptability: Able to pivot quickly between a medical emergency, a scheduling conflict, and a family complaint without losing composure.

Conflict Resolution: Skilled at mediating disputes between clients and caregivers, and de-escalating angry patients or family members.

Organizational Skills: Manages a high volume of concurrent issues, follow-ups, and documentation requirements.

Technology Proficiency: Comfortable learning and troubleshooting scheduling/EVV platforms and supporting caregivers who struggle with the system.

Primarily remote, with potential for occasional in-home visits.

Requires availability to respond to urgent client or caregiver issues after normal business hours.

Fast-paced environment requiring the ability to manage frequent interruptions and shifting priorities.

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