bamboohr
Web Platform Support Lead
Bits In Glass
Pune, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 weeks ago
Microsoft Office
Free
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Role Overview
• Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.
Key Skills for This Role
Microsoft Office
Full Job Posting
Job Summary
- Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.
Responsibilities
- Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis.
- Assure required level of service quality through guidelines and KPIs.
- Facilitate trainings and webinars to increase digital knowledge for all stakeholders.
- Resolve escalations reported by various stakeholders served.
- Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards.
- Own the support processes (Incident, Request and Knowledge management) including its tools.
Qualifications
- 3-5 years of experience in digital area, customer service or helpdesk.
- Proven experience in managing a team and leadership skills.
- Excellent command of written and spoken English.
- Good verbal and written communication skills.
- Computer literacy, familiarity of Microsoft Office apps.
- University degree in related field or equivalent gained through working experience.
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