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Warranty Specialist
Rough Country
USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Free
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The Warranty Specialist leads initiatives to reduce or eliminate warranty claims across all product lines.
This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality issues.
Additionally, this position supports pre-launch product design and sourcing to ensure service parts are established, system-ready, and communicated to Customer Service.
Some common duties of the Warranty Specialists role include:
• Data Analysis & Reporting: Analyze warranty trends monthly, quarterly, and annually to present actionable insights to leadership.
• Root Cause Analysis (RCA): Perform RCA and hands-on testing on returned products (e.g., lighting, winches, shocks, bed covers) to solve recurring issues.
• Cross-Functional Issue Resolution: Partner with internal teams, Customer Service leads, and external suppliers—including occasional vendor visits—to fix quality gaps.
• New Product Development: Participate in NPD reviews to identify potential failure points and configure required service parts in the system.
• Customer Service Support: Serve as the technical SME to support Customer Service on complex claims and warranty program gaps.
Full Job Posting
Job Summary
The Warranty Specialist leads initiatives to reduce or eliminate warranty claims across all product lines.
This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality issues.
Additionally, this position supports pre-launch product design and sourcing to ensure service parts are established, system-ready, and communicated to Customer Service.
Some common duties of the Warranty Specialists role include:
- Data Analysis & Reporting: Analyze warranty trends monthly, quarterly, and annually to present actionable insights to leadership.
- Root Cause Analysis (RCA): Perform RCA and hands-on testing on returned products (e.g., lighting, winches, shocks, bed covers) to solve recurring issues.
- Cross-Functional Issue Resolution: Partner with internal teams, Customer Service leads, and external suppliers—including occasional vendor visits—to fix quality gaps.
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