Warehouse Supervisor (Q-Commerce)

Overview

• The Warehouse Supervisor is responsible for overseeing the end-to-end fulfillment process within a high-speed E-commerce and Q-commerce environment.
• This role focuses on ensuring ultra-fast order processing, maintaining high inventory accuracy, and managing a team to meet strict Service Level Agreements (SLAs) for instant delivery and dark store operations.
• Supervise daily warehouse activities, specifically focusing on rapid "pick-pack-dispatch" cycles to meet instant delivery timelines (Q-commerce) and E-commerce last-mile requirements. Maintain real-time stock accuracy through regular cycle counts and oversee the efficient organization of "dark store" layouts to minimize picking time.
• Plan and assign work schedules for pickers, packers, and loaders, ensuring optimal labor utilization to handle peak order volumes and promotional periods.
• Monitor and ensure that all outbound shipments meet strict SLAs for speed and accuracy, aligning with fleet and dark store teams for seamless integration.
• Identify bottlenecks in the fulfillment flow and suggest improvements in warehouse space utilization and storage efficiency to accommodate high-velocity SKU movement.
• Prepare daily and weekly performance reports focusing on KPIs such as Order Cycle Time, Order Accuracy, and Inventory Turnaround.
• Enforce strict compliance with health and safety procedures, ensuring all warehouse machinery and handling equipment are maintained and operated safely.
• Train staff on Standard Operating Procedures (SOPs), Warehouse Management Systems (WMS), and the core company values of Action-Bias and Excellence.