Walsh Ranch Night Coverage - Overnight Coverage Lead - Full time

Job Summary: As an Overnight Coverage Lead at H-E-B, you'll support Store leadership by providing primary overnight coverage and monitoring Partners, departments, and total-Store safety and sanitation standards. Key Responsibilities & Essential Functions: Store Lead Operations: Connects / checks in with overnight Partners throughout the Store Maintains Store conditions and overnight operations May direct work; addresses complaints; resolves issues Follows up on production plans and execution of supporting processes May oversee / support / coach overnight Partners and teams (e.g., Stocking, Overnight Sanitation, TSST, Production Teams) in lieu of or in addition to respective Leads Provides oversight on product handling; ensures handling and cold chain are not damaging product Assists with receiving inventory; loads / unloads / moves product Applies best practices and H-E-B SOP guidelines Ensures successful communication of overnight operations to daytime Leader Communicates daily with Store coverage on total store overnight operations Customer Service: Assists with customer complaints; collaborates with department Managers or Store Leaders as appropriate Provides / coaches on superior customer service Ensures all overnight point of sale transactions are successfully processed; troubleshoot as needed Compliance / Sanitation / Safety: Addresses customer and Partner accidents Coordinates compliance with department and Store operating procedures May oversee / ensure cleaning and sanitizing of sales floor, display cases, prep areas, and equipment in lieu of respective team Lead Manages / confirms facility and equipment (including refrigeration) are properly maintained and in good repair; troubleshoots facility and equipment issues Completes time and temperature checks to ensure timely response to refrigeration issues Executes emergency management procedures according to company policy Handles product integrity and Partner safety Confirms compliance with sanitation SOPs / guidelines Complies with SOPs related to security, receiving / wareroom, and safety Oversees compliance with federal, state, and H-E-B regulations for product freshness, food safety, refrigeration, sanitation Performs supervisory responsibilities in accordance with policies and applicable laws The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required.