Waiter / Waitress
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Key skills for this role
Role Overview
• Greet guests with warmth and enthusiasm, ensuring they feel welcomed from the moment they arrive.
• Present menus confidently, offering recommendations and highlighting specials to enhance the dining experience.
• Take orders accurately and communicate them clearly to the kitchen and service teams.
• Serve food and beverages promptly, maintaining professionalism and attentive hospitality throughout service.
• Check in with guests regularly, ensuring satisfaction and addressing any needs with a positive attitude.
• Handle guest requests or concerns quickly and professionally, turning moments into positive experiences.
• Maintain cleanliness and organization of tables, service stations, and dining areas.
• Support team operations, including table setup, clearing, polishing, and assisting colleagues during busy periods.
• Follow hygiene, safety, and hotel service standards to ensure a seamless and safe dining environment.
Key Skills for This Role
Full Job Posting
Company Description
Pullman Hotels & Resorts is part of the Accor network, which includes hotels, restaurants, and lifestyle destinations worldwide.
The company promotes hospitality, professional development, responsible service, and memorable guest experiences.
Job Description
- Welcome guests, present menus, recommend items, and highlight specials.
- Take accurate orders and communicate them clearly to kitchen and service teams.
- Serve food and beverages promptly while maintaining attentive and professional hospitality.
- Check guest satisfaction and handle requests or concerns positively.
- Keep tables, service stations, and dining areas clean and organized.
- Assist with setup, clearing, polishing, and team operations during busy periods.
- Follow hygiene, safety, and hotel service standards.
Qualifications
- Previous waiter or waitress experience in fine dining or a guest-facing hospitality role is an advantage.
- Excellent communication and interpersonal skills are required.
- A positive, energetic attitude and polished, professional presentation are expected.
- Familiarity with POS systems and basic computer skills is required.
- Fluency in English is required; additional languages are a plus.
- A genuine passion for hospitality, teamwork, and memorable guest experiences is expected.
Additional Information
- Accor describes opportunities for development and advancement within its hospitality network.
- The company states that it is committed to inclusion and attracting, recruiting, and promoting diverse talent.
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