Waiter / Waitress
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Key skills for this role
About the Role
Rotana is seeking a dynamic Waiter/Waitress to provide professional service and create memorable dining experiences at Centro Al Manhal and Al Rawda Arjaan. The role requires in-depth menu knowledge, upselling skills, and a passion for service.
Key Skills for This Role
Responsibilities
- Perform all necessary tasks to service food and beverage according to the standard of performance manual
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food and beverage menu to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served
- Practice good customer relations and attend to customer complaints/queries satisfactorily
- Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis en place and mis en scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed guest expectations and increase revenue
Requirements
- Diploma/degree in hospitality or vocational training in food & beverage
- Previous experience as a Waiter/Waitress in a high volume restaurant
- Good command of English
- Guest service and interpersonal skills
- Positive and pleasant attitude
- Ability to work in a busy environment and stay calm under pressure
- Attention to detail
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
- This position is based at Centro Al Manhal by Rotana & Al Rawda Arjaan by Rotana.
Key Responsibilities
- Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis en place and mis en scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed guest expectations and increase revenue
Education, Qualifications & Experiences
- You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant.
- A good command of English and additional skills, like guest service and interpersonal are essentials.
Knowledge & Competencies
- The ideal candidate will be hands on with a true passion for people and service along with a positive and pleasant attitude.
- You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Understanding the Job, Adaptability, Customer Focus, Recognizing Differences, Taking Responsibility, Teamwork
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