Vulnerability Engineer

Education

Knowledge, Skills and Abilities

• A minimum of 3 years of experience in workplace support, desktop support, service desk, endpoint operations, EWS, systems administration, application support, vulnerability remediation support, or related enterprise technology disciplines.
• Certifications, formal technical training, and prior vulnerability management experience are preferred but not required for qualified internal candidates who demonstrate strong ownership, communication, organization, collaboration, troubleshooting, and willingness to learn. The selected candidate may be developed through an internal training plan focused on endpoint security, vulnerability management, automation, reporting, and enterprise remediation practices.
• Experience supporting Microsoft Windows endpoints, users, applications, or endpoint-related incidents in an enterprise support environment
• Familiarity with Microsoft Intune, MECM/SCCM, Microsoft Configuration Manager, software deployment tools, device management consoles, or comparable endpoint support platforms preferred
• Basic understanding of vulnerability management, patching, remediation tracking, compliance follow-up, ticket management, or operational risk reduction preferred; deeper vulnerability management skills may be developed through training
• Ability to support vulnerability remediation execution by organizing work, tracking actions, following up with stakeholders, validating outcomes, and escalating blockers as needed
• Ability to partner effectively with Cyber Security, Infrastructure, Endpoint Engineering, Service Management, vendors, application owners, Workplace Support, Desktop Support, Service Desk, and EWS teams to coordinate remediation plans and operational follow-through
• Exposure to endpoint security concepts such as application control, application allowlisting, endpoint privilege management, least privilege, security baselines, or secure support practices preferred
• Experience supporting software installs, application troubleshooting, application upgrades, patching, device remediation, customer validation, or software lifecycle activities
• Basic experience with PowerShell, command-line tools, endpoint troubleshooting utilities, or a demonstrated interest in learning scripting and automation preferred
• Ability to learn and help develop scripts, workflows, dashboards, reporting methods, and process improvements that increase remediation efficiency and operational visibility
• Experience creating, maintaining, or interpreting reports using Excel, Power BI, endpoint management platforms, ITSM data, vulnerability tools, DEX tools, or comparable reporting sources preferred
• Working knowledge of ServiceNow, Helix, Remedy, or comparable IT service management platforms
• Experience with change management, incident management, problem management, customer validation, operational governance, or audit response activities
• Ability to review vulnerability findings, support prioritization discussions, organize remediation actions, and escalate risks based on business impact, operational dependency, asset criticality, and remediation complexity
• Exposure to vulnerability management platforms such as Tenable, Qualys, Rapid7, CrowdStrike Spotlight, Tanium, Microsoft Defender Vulnerability Management, or equivalent technologies preferred but not required
• Exposure to endpoint privilege management platforms such as Delinea Privilege Manager, BeyondTrust, CyberArk Endpoint Privilege Manager, Microsoft Endpoint Privilege Management, or comparable technologies preferred but not required
• Awareness of NIST, CIS, Zero Trust, CVSS, CISA Known Exploited Vulnerabilities, vulnerability prioritization, and risk-based remediation practices preferred; practical knowledge may be developed through internal training and mentoring
• Strong troubleshooting, analytical thinking, documentation, follow-up, attention to detail, and problem-solving skills
• Excellent written and verbal communication skills, including the ability to communicate technical concepts clearly to technical and non-technical audiences
• Ability to manage multiple priorities, organize work across queues or workstreams, coordinate with multiple teams, and drive tasks to completion with appropriate guidance, documentation, and escalation
• Strong organizational, documentation, stakeholder management, relationship-building, and customer service skills
• Ability to work individually and with a team, as needed, in a fast-paced environment with changing priorities and time-sensitive operational needs
• Preferred certifications or equivalent training may include Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Microsoft Certified: Security Operations Analyst Associate (SC-200), Microsoft Certified: Power BI Data Analyst Associate (PL-300), CompTIA Security+, CompTIA CySA+, ITIL Foundation, Tenable, Qualys, Rapid7, CrowdStrike, Tanium, CyberArk, BeyondTrust, Delinea, Microsoft Security, Identity, Azure, or comparable endpoint security, vulnerability management, endpoint management, reporting, automation, or IT service management training. Certifications are not required at time of hire for qualified internal candidates and may be pursued as part of the internal development plan

Behavioral Attributes

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