VTOC Technician

Location : Springfield, VA Clearance : TS/SCI Citizenship : US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions.

At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change.

As a VTOC Technician , you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems.

Because at Intellectix, it's not what we do, it's why we do it.

The Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support.

The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed.

The VTOC Technician leverages the ServiceNow ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.

• Provide VTC Operational Support for all NCE Campus East and West conference rooms and private offices
• Schedule and manage local and remote AV/VTC events, to include scheduling of physical room space when required
• Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting
• Monitor VTCs using the Tele-presence Management Suite (TMS)
• Take remote control of ongoing VTCs for additional customer support
• Provide in person technical support when required
• Resolve scheduling conflicts as they occur
• Assist with recording of VTC sessions
• Act as first responders (identify problems)
• Provide remote support using VNC Viewer
• Monitor live VTCs for audio/video issues