VPP Jr. Field Project Engineer

Position Summary

Key Responsibilities

• Travel to visit partners throughout Texas with light duties throughout the rest of
• the Eastern United States
• Support internal team with technical training, installation and design support, and
• system troubleshooting
• Resolve technical cases assigned by the engineer’s direct supervisor, using all
• available tools to solve problems and maintain high customer satisfaction
• Answer incoming phone calls, messages and emails from our partners, support
• the inside operational staff, guiding them to resolve issues, and providing general
• support
• Project related management duties on assigned sites
• Maintain key documentation as it relates to projects and ongoing activities
• Maintain relationships with our Sales Engineering team to ensure growing
• product expertise and escalation support as required
• Utilize Salesforce and other designated tools to document relevant call activity to
• ensure proper data capture, issue tracking, and customer-specific activities
• Other duties as necessary to ensure high quality, proactive, customer focused
• service

Qualifications

• 2+ years of technical product experience within solar, batteries, electronics, or
• technology industries
• 2+ years of experience in residential / commercial construction industries,
• emphasis on project management and partner support
• Strong oral and written skills and interpersonal communication skills
• Must have direct, hands-on experience working with power electronics and/or
• electrical installations
• Proven track record in team management and time bound, high-quality
• production projects
• "Problem Solver" mentality. Someone who loves to understand and resolve
• difficult problems
• Highly organized with the ability to clearly convey thoughts, schedules, generate
• reports, and update the team as required
• Ability to understand complicated technical information and communicate such
• information to non-experts
• Enthusiasm, creativity, and a desire to learn
• Intelligent, accountable, and self-assured mentality with a strong work ethic.

Preferred Qualifications

• Bachelor's degree in business or technical related field
• Strong interests in technology, renewable energy, and/or energy storage