indeed
VP, Solution Delivery
DistillerSR
Kanata, CAN
Full Time
Executive
Hybrid
2 days ago
Service Delivery LeadershipP&L ManagementTeam LeadershipCustomer Relationship ManagementStrategic PlanningSales Partnership
Free
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Service Delivery LeadershipP&L ManagementTeam Leadership
About the Role
DistillerSR seeks a VP, Solution Delivery to lead and scale the organization delivering services to SaaS platform customers in the life sciences market. You will own P&L for service offerings, manage teams, and partner with sales to deepen enterprise accounts.
Key Skills for This Role
Service Delivery LeadershipP&L ManagementTeam LeadershipCustomer Relationship ManagementStrategic PlanningSales Partnership
Responsibilities
- Own the P&L for Solution Delivery offerings, managing fixed fee and time and materials engagements.
- Improve margin, forecasting accuracy, and utilization over time.
- Partner with Finance to build operating rhythm (pricing, staffing models, revenue recognition).
- Define and track KPIs related to effective solution delivery.
- Lead and develop teams: Implementation/Onboarding PMs, Solution Architects/Engineers, Managed Services/Support, Training Specialists, Customer Support.
- Manage organizational structure, hiring plan, and career paths to scale the function.
- Collaborate cross functionally with Sales, Marketing, and Product Engineering.
- Maintain culture of accountability, customer obsession, and operational excellence.
- Act as senior technical and strategic partner to Sales in enterprise deal cycles.
- Identify expansion opportunities within existing enterprise accounts and hand off qualified opportunities to Sales.
- Serve as executive point of escalation and relationship owner for large accounts.
Requirements
- 10 years of experience in services/delivery leadership, including direct experience owning a services P&L
- Experience in a life sciences services business (e.g., CRO or similar regulated life sciences services organization)
- Formal education in Business, Life Sciences, Computer Science, or Engineering
- Track record of scaling a service delivery organization
- Experience delivering to both enterprise and mid market customers
- Exceptional communication and relationship building skills
- Experience operating across global/multi region markets
- Demonstrated ability to act as a trusted advisor in sales cycles
- Direct experience with regulatory, evidence based, or scientific content workflows (medical device/pharma regulatory submissions, PV, systematic review, or similar) preferred
- Enterprise SaaS/software services background in addition to life sciences services experience preferred
Full Job Posting
About us
- DistillerSR is the world's leading AI enabled workflow automation and evidence management platform for streamlining production of critical literature based health research.
- Used by 80% of top 10 global medical device and pharmaceutical companies.
- Core values: Always Leading, Always Innovating, Always Trusted.
About the role
- DistillerSR is seeking a VP, Solution Delivery to lead and scale the organization responsible for delivering services to SaaS platform customers in the life sciences market.
- This P&L role owns customer facing service offerings including onboarding, implementation, managed services, support, training, and custom development/integration.
- Mandate to deepen footprint inside enterprise and mid market accounts.
Duties & Responsibilities
- Own the P&L for Solution Delivery offerings.
- Manage a mix of fixed fee and time and materials engagements, improving margin, forecasting accuracy, and utilization.
- Partner with Finance to build operating rhythm (pricing, staffing models, revenue recognition).
- Define and track KPIs related to effective solution delivery.
- Lead and develop teams: Implementation/Onboarding PMs, Solution Architects/Engineers, Managed Services/Support, Training Specialists, Customer Support.
- Manage organizational structure, hiring plan, and career paths to scale the function.
- Cross functional collaboration with Sales, Marketing, and Product Engineering.
- Maintain culture of accountability, customer obsession, and operational excellence.
- Act as senior technical and strategic partner to Sales in enterprise deal cycles.
- Identify expansion opportunities within existing enterprise accounts and hand off to Sales.
- Serve as executive point of escalation and relationship owner for large accounts.
Requirements
- 10 years of experience in services/delivery leadership, including direct experience owning a services P&L.
- Experience in a life sciences services business (e.g., CRO or similar regulated life sciences services organization).
- Formal education in Business, Life Sciences, Computer Science, or Engineering.
- Track record of scaling a service delivery organization.
- Experience delivering to both enterprise and mid market customers.
- Exceptional communication and relationship building skills.
- Experience operating across global/multi region markets.
- Demonstrated ability to act as a trusted advisor in sales cycles.
Nice to Have
- Direct experience with regulatory, evidence based, or scientific content workflows (medical device/pharma regulatory submissions, PV, systematic review, or similar).
- Enterprise SaaS/software services background in addition to life sciences services experience.
Compensation
- Salary Range: CAD 160,928 to CAD 185,067.
- Compensation determined based on factors such as experience, skills, and overall fit.
Benefits
- Flexible work hours and work arrangements.
- Benefits coverage from Day One.
- Annual winter holiday shutdown.
- Three weeks vacation.
- Wellness reimbursement.
- Professional development support.
- Career growth opportunities.
- Great culture in Kanata North Tech Park.
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