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Voice Bot Engineer
AmeriSave Mortgage Corp.
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 120000-140000 yearly / year
Discovered 1 weeks ago
Node.jsTypescriptPythonASRTTSTwilio
Free
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Node.jsTypescriptPython
Key Skills for This Role
Node.jsTypescriptPythonASRTTSTwilio
Full Job Posting
- Architect and implement robust voice bot solutions that operate effectively across phone-based IVR systems and web-based voice interfaces.
- Integrate bots with LLMs and MLMs to create dynamic, multilingual, context-aware conversations.
- Collaborate with UX designers to build conversational flows that feel natural, human-like, and contextually adaptive.
- Connect voice bots to internal APIs, CRMs, and knowledge bases to power real-time interactions.
- Design systems for managing fallback behaviors, intent resolution, escalation, and sentiment analysis.
- Build tooling and infrastructure for testing, monitoring, and improving voice bot performance over time.
- Ensure compliance with security, privacy, and regulatory standards, especially in financial and consumer data contexts.
- 5+ years of experience developing production-grade voice bots or conversational AI systems.
- Proven success integrating bots into telephony systems (Asterisk, Twilio, Amazon Connect, Google Dialogflow CX, etc.).
- Deep familiarity with building voice experiences for the web (Web Speech API, VUI design, etc.).
- Hands-on experience interfacing bots with LLMs (Gemini, OpenAI, Anthropic, Cohere) and MLMs for multilingual interactions.
- Proficiency in languages like Node.js, Typescript, or Python for backend integrations.
- Experience working with speech recognition (ASR) and text-to-speech (TTS) engines.
- Comfort with real-time messaging, API integrations, and scalable architecture patterns.
- Excellent communication skills and a strong sense of ownership in delivering user-facing features.
- Experience in the mortgage, fintech, or regulated financial services domain.
- Familiarity with prompt engineering.
- Exposure to sentiment detection and emotion-aware dialogue systems.
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