VodafoneThree - Vendor Performance & Demand Specialist

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

The Vendor Performance & Demand Lead sits within Technology Excellence and is responsible for managing the relationship between business demand, supplier performance and delivery capacity across VBTS.

The role ensures third-party partners and suppliers deliver against agreed contractual commitments, service levels and business outcomes while providing visibility and governance over demand intake, forecasting and resource planning. Working closely with operational teams, commercial teams, finance and suppliers, the role enables effective prioritisation of work, supplier accountability and efficient utilisation of internal and external resources.

Proven experience in supplier management, vendor performance, service management or operational performance.

Experience managing demand planning, forecasting and resource capacity management.

Strong understanding of KPI, SLA and contract performance management.

Ability to analyse complex operational and financial data and translate it into actionable insights.

Experience building executive dashboards, reports and performance reviews.

Strong stakeholder management skills with the ability to influence suppliers and internal leaders.

Understanding of financial governance, supplier cost management and commercial performance.

Experience working across matrix organisations with multiple stakeholders and delivery teams.