VodafoneThree - Senior Onsite Coordinator

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

You'll be the dedicated point of contact for one of our prestigious corporate customers, managing the day-to-day relationship and helping to drive an exceptional customer experience. Based on-site with the customer, you'll play a key role in supporting their mobile strategy, building strong partnerships, and delivering solutions that enhance loyalty through outstanding service, responsiveness, and innovation.

Act as the dedicated on-site contact for a prestigious corporate customer, building trusted relationships and delivering an exceptional customer experience.

You'll manage a wide range of account activities, including order processing, billing queries, customer records and day-to-day administration, ensuring a seamless service.

Provide expert advice on devices, tariffs, network services and billing, helping customers and end users get the most from their solutions.

You will produce reporting and analysis, turning data into valuable insights that support informed decisions, service improvements and cost-saving opportunities.

Collaborate with customers, Credit Control and internal teams to resolve issues, drive efficiencies and continuously enhance service delivery.

You'll support device management, equipment distribution and network migrations, ensuring users receive the right tools, information and support when they need it.

You will champion a high standard of customer care, supporting VIP users, contributing to customer meetings and helping maintain a consistently outstanding level of service.

You'll be confident building and maintaining strong relationships with customers, end users and stakeholders, becoming a trusted partner who delivers an exceptional experience.

You'll be highly organised, with the ability to manage a variety of account activities, balance competing priorities and maintain accurate records.

You will have an interest in mobile devices, with an understanding of their features, benefits and how they can support customer needs.

You'll be a collaborative team player, comfortable working with a range of internal departments to resolve issues and improve customer outcomes.

You'll have strong analytical skills, with the ability to interpret management information and reporting to identify trends and opportunities for improvement.

You'll be proactive and solutions-focused, always looking for ways to drive efficiencies, deliver value and support business objectives.

You'll be passionate about delivering outstanding service, with the confidence to support a diverse customer base, including VIP users, while maintaining high standards of accuracy and professionalism.