VodafoneThree - Knowledge Management Advisor

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

The Knowledge Management Advisor is responsible for ensuring that organisational knowledge is effectively captured, structured, maintained and shared across the business. The role supports the development of a knowledge-driven culture by improving access to information, enhancing collaboration, and enabling colleagues to find and utilise the knowledge they need to perform effectively.

In this role, you will work closely with stakeholders across the organisation, the Knowledge Management Advisor will oversee knowledge repositories, support SharePoint and collaboration platforms, drive governance standards, and identify opportunities to improve knowledge sharing, retention and reuse.

Experience in Knowledge Management, Information Management, Content Management or a related discipline.

Strong understanding of SharePoint, Microsoft 365 collaboration tools and document management principles.

Knowledge of information governance, document control and records management practices.

Experience developing and maintaining structured knowledge repositories and taxonomies.

Strong stakeholder engagement and communication skills with the ability to influence at all levels.

Analytical mindset with the ability to interpret data and generate actionable insights.

Experience designing and delivering user training, communications and adoption activities.

Continuous improvement mindset with knowledge of process improvement methodologies desirable.