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Visual Keyholder-Killeen Mall
H&M Group
Killeen, USA
Full-time
Mid-Senior
Onsite
$15.44 to $17.75 per hour
Discovered 1 weeks ago
Visual merchandisingFashion trendsGarment presentationCustomer serviceSales campaignsStore operations
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Visual merchandisingFashion trendsGarment presentation
Role Overview
The Visual Keyholder creates an environment that inspires customers to explore personal style and supports the store team in delivering an excellent customer experience.
The role reports to the Store Visual Manager based on store volume and supports store leadership when required.
Key Skills for This Role
Visual merchandisingFashion trendsGarment presentationCustomer serviceSales campaignsStore operations
Full Job Posting
Role Overview
The Visual Keyholder creates an environment that inspires customers to explore personal style and supports the store team in delivering an excellent customer experience.
The role reports to the Store Visual Manager based on store volume and supports store leadership when required.
Sales and Visual Presentation
- Set garment presentation on the sales floor and windows according to the Commercial Handbook.
- Determine commercial opportunities with the Department Manager and execute floor moves within H&M brand guidelines.
- Create clear visual stories from windows to the A-area using wearable buying suggestions.
- Maintain high-quality garment presentation, customer flow, styled mannequins, and sales campaigns.
Customer Service and Commercial Routines
- Meet customer expectations for direct service and support an excellent customer experience.
- Follow store KPIs, initiate actions to reach goals and budgets, and adapt store planning to business needs.
- Complete the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Store Operations
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