Virtual Customer Care Executive
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Key skills for this role
About the Role
Ivy Digital LLC is seeking a reliable Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The role requires 1-3 years of customer care experience, excellent communication skills, proficiency in MS Office, and basic CRM knowledge.
Key Skills for This Role
Responsibilities
- Handle customer inquiries via phone calls, emails, and online channels
- Provide accurate information about services and resolve customer issues
- Perform administrative tasks including data entry, filing, and record management
- Maintain customer databases and internal documentation
- Coordinate with internal teams for issue resolution and follow ups
Requirements
- 1–3 years of experience in customer care or administrative roles
- Excellent verbal and written communication skills
- Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
- Basic knowledge of CRM systems and email management tools
- Strong organizational skills and attention to detail
- Ability to work independently in a virtual environment
- English: Fluent (written and spoken) Mandatory
- Bachelor’s degree or Diploma in any discipline
- Stable internet connection and basic computer troubleshooting skills
Full Job Posting
Overview
- We are seeking a reliable and customer focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks.
- The ideal candidate will ensure smooth day to day customer interactions while maintaining accurate records and documentation.
- No. of Vacancies: 2
Specific Skills
- 1–3 years of experience in customer care or administrative roles
- Excellent verbal and written communication skills
- Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
- Basic knowledge of CRM systems and email management tools
- Strong organizational skills and attention to detail
- Ability to work independently in a virtual environment
- English: Fluent (written and spoken) Mandatory
- Hindi: Conversational to Fluent (Not mandatory)
Responsible For
- Handle customer inquiries via phone calls, emails, and online channels
- Provide accurate information about services and resolve customer issues
- Perform administrative tasks including data entry, filing, and record management
- Maintain customer databases and internal documentation
- Coordinate with internal teams for issue resolution and follow ups
Additional Requirements
- Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
- Basic knowledge of CRM systems and email platforms
- Ability to work with online tools and cloud based systems
- Stable internet connection and basic computer troubleshooting skills
- On self visa (preferred)
- Strong organizational and time management skills
- Customer focused attitude with problem solving ability
- Ability to work independently and remotely
Job Details
- Job Nature: Full Time, Remote
- Educational Requirements: Bachelor’s degree or Diploma in any discipline; Additional certification in customer service or office administration is a plus
- Experience Requirements: 1 3
- Job Location: UAE
- Salary: AED 1000 to 2000
- Job Level: Mid Level
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