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VIP Customer Service Specialist (Arabic&English/Chinese))
WEJOY
Riyadh, KSA
Contract
Entry
Today
Customer ServiceRelationship ManagementCommunity ManagementArabicEnglishChinese
Free
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Customer ServiceRelationship ManagementCommunity Management
About the Role
WEJOY seeks a VIP Customer Success Specialist to support key users of the WePlay social gaming app. The role involves providing timely support, building relationships with VIP users, collecting feedback, and managing community.
Key Skills for This Role
Customer ServiceRelationship ManagementCommunity ManagementArabicEnglishChinese
Responsibilities
- Provide timely and effective resolutions to user inquiries and technical issues
- Build strong professional relationships with active VIP users
- Enhance VIP user engagement and stickiness through high quality service
- Collect and analyze user feedback to provide insights to the product team
- Maintain a positive and healthy environment within the app
- Handle complaints with professionalism reflecting company values
Requirements
- Full Professional Proficiency in Arabic
- Working proficiency in English or Chinese
- Strong understanding of MENA region culture and user habits
- Interest in the gaming industry
- Excellent written and verbal communication skills
- Ability to work as part of a team
- High levels of patience and empathy
- High net worth customer service experience
- Exceptionally high emotional intelligence
Full Job Posting
Company Description
- WEJOY Pte. Ltd., headquartered in Singapore, is the developer of WePlay, a popular 'Social + Gaming' app designed to connect people globally through entertainment.
- Launched in April 2021, WePlay allows users to enjoy casual games, voice chat, and karaoke. The app has topped store charts in regions like Taiwan, Kuwait, Saudi Arabia, and South Korea.
Job Description
- Provide timely and effective resolutions to user inquiries and technical issues to ensure high customer satisfaction.
- Build strong professional relationships with active VIP users, enhancing VIP user engagement and stickiness through high quality service.
- Collect and analyze user feedback to provide valuable insights to the product team, aiding in the development of operational strategies.
- Maintain a positive and healthy environment within the app, handling complaints with professionalism that reflects company values.
Requirements
- Strong understanding of the culture and user habits in the MENA region.
- Interest in the gaming industry with excellent written and verbal communication skills.
- Ability to work as part of a team, with high levels of patience and empathy to resolve issues in a friendly and professional manner.
- Full Professional Proficiency in Arabic; working proficiency in English or Chinese.
- This position requires candidates to have high net worth customer service experience and exceptionally high emotional intelligence, capable of independently handling and resolving problems.
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