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Vietnamese speaking Customer Support Agents
OASIS FZCO
Abu Dhabi, UAE
Full Time
Entry
2 weeks ago
Customer SupportVietnameseEnglishCrypto KnowledgeLive ChatEmail Support
Free
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Customer SupportVietnameseEnglish
About the Role
OASIS FZCO is looking for Vietnamese-speaking Customer Support Agents to provide top-tier customer experience for online users. The role involves handling inquiries via chat, email, and messaging, assisting with crypto and fiat transactions, and supporting retention initiatives.
Key Skills for This Role
Customer SupportVietnameseEnglishCrypto KnowledgeLive ChatEmail Support
Responsibilities
- Respond to customer inquiries via live chat, email, WhatsApp, Telegram, or in app messaging
- Provide fast, accurate responses about products, promotions, deposits, withdrawals, and account status
- Deliver multilingual support (English + Vietnamese)
- Guide customers through crypto deposits and withdrawals, including wallet transfers, transaction confirmations, and gas fee issues
- Assist with e wallet and local payment options popular in Asian markets
- Monitor and report any failed or delayed transactions
- Explain terms of promotions, and VIP rewards to increase customer engagement and retention
- Identify at risk or dissatisfied users and escalate to VIP/Retention team
- Identify signs of abuse and follow escalation protocols
- Flag suspicious accounts for potential fraud, bot use, or abuse
- Support KYC verification processes where required
- Follow scripts and SOPs while maintaining a warm, friendly tone
Requirements
- Fluent level of English (spoken and written) + Vietnamese
- Basic understanding of crypto wallets, exchanges, and blockchain transactions
- Empathy, patience, fast typing, communication clarity
- Ability to guide users step by step through issues
Full Job Posting
Role Overview
- The Customer Support Agent is the frontline representative responsible for delivering exceptional service to online users.
- This role ensures smooth experiences, assists with crypto and fiat transactions, supports retention initiatives, and upholds trust with customers in diverse markets across Asia.
Key Value Elements
- Respond to customer inquiries via live chat, email, WhatsApp, Telegram, or in app messaging.
- Provide fast, accurate responses about products, promotions, deposits, withdrawals, and account status.
- Deliver multilingual support (English + Vietnamese).
- Guide customers through crypto deposits and withdrawals, including wallet transfers, transaction confirmations, and gas fee issues.
- Assist with e wallet and local payment options popular in Asian markets.
- Monitor and report any failed or delayed transactions.
- Explain terms of promotions, and VIP rewards to increase customer engagement and retention.
- Identify at risk or dissatisfied users and escalate to VIP/Retention team.
- Identify signs of abuse and follow escalation protocols.
- Flag suspicious accounts for potential fraud, bot use, or abuse.
- Support KYC verification processes where required.
- Follow scripts and SOPs while maintaining a warm, friendly tone.
Experience & Background Required
- Fluent level of English (spoken and written) + Vietnamese
- Basic understanding of crypto wallets, exchanges, and blockchain transactions
- Empathy, patience, fast typing, communication clarity
- Ability to guide users step by step through issues
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