Vietnamese speaking Customer Support Agents

Customer Communication & Support

Respond to customer inquiries via live chat, email, WhatsApp, Telegram, or in-app messaging.

Provide fast, accurate responses about products, promotions, deposits, withdrawals, and account status.

Deliver multilingual support (English + Vietnamese).

Crypto & Payment Assistance

Guide customers through crypto deposits and withdrawals, including wallet transfers, transaction confirmations, and gas fee issues.

Assist with e-wallet and local payment options popular in Asian markets.

Monitor and report any failed or delayed transactions.

Promotion Queries & Customer

Explain terms of promotions, and VIP rewards to increase customer engagement and retention.

Identify at-risk or dissatisfied users and escalate to VIP/Retention team.

User Protection Standards & Fraud Detection

Identify signs of abuse and follow escalation protocols.

Flag suspicious accounts for potential fraud, bot use, or abuse.

Support KYC verification processes where required.

Operational Excellence

Follow scripts and SOPs while maintaining a warm, friendly tone.

Log, categorize, and resolve tickets effectively.

Provide feedback on recurring issues to improve the platform.

Experience & Background Required:

Fluent level of English (spoken and written) + Vietnamese

Basic understanding of crypto wallets, exchanges, and blockchain transactions

Empathy, patience, fast typing, communication clarity

Ability to guide users step-by-step through issues