Vietnamese speaking Customer Support Agents

OASIS FZCO

Abu Dhabi, UAE

Full-time

Entry

Onsite

Discovered 1 weeks ago

Customer supportEnglishVietnameseCrypto walletsCryptocurrency exchangesBlockchain transactions

Free

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Key skills for this role

Customer supportEnglishVietnamese

The Customer Support Agent is the frontline representative for online users.

The role supports smooth user experiences, crypto and fiat transactions, retention initiatives, and customer trust across diverse Asian markets.

The company is seeking Vietnamese-speaking Customer Support Agents with expertise in company products, services, procedures, and guidelines.

Respond to inquiries through live chat, email, WhatsApp, Telegram, and in-app messaging.
Provide accurate information about products, promotions, deposits, withdrawals, and account status.
Deliver support in English and Vietnamese.

Guide customers through crypto deposits and withdrawals, wallet transfers, transaction confirmations, and gas fee issues.
Assist with e-wallets and local payment options used in Asian markets.
Monitor and report failed or delayed transactions.

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