Video KYC Analyst - Card Application Processing

Key Responsibilities

• Conduct VKYC in adherence to RBI regulations and internal compliance policies.
• Handle inbound customer interactions during VKYC sessions and address customer queries.
• Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred.
• Deliver excellent customer service while maintaining regulatory compliance.
• Verify customer identity and documents through live video interactions.
• Perform Customer Due Diligence (CDD) and risk assessments.
• Maintain audit-ready records and support Manager Control Assessment (MCA) requirements.
• Identify and escalate fraud indicators and compliance concerns.
• Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets.
• Collaborate with stakeholders to ensure seamless onboarding.

Required Skills & Experience

• 4-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services.
• Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements.
• Excellent verbal and written communication skills.
• Strong investigation, analytical, and problem-solving abilities.
• Attention to detail and sound decision-making skills.
• Ability to work in a fast-paced, target-driven environment.

Qualifications

• Bachelor's Degree (mandatory).
• Relevant KYC/AML certifications are an added advantage.

Key Competencies