Vice President – Participant Services - Operations

Key Responsibilities

• Lead the Participant Services function and ensure the delivery of high-quality services and support to market participants across cash and derivatives markets.
• Build and maintain strong relationships with clearing participants, custodians, banks, share registrars, vendors and other market stakeholders.
• Oversee participant engagement activities, training programs, market consultations and service enhancement initiatives.
• Manage market feedback and participant concerns while identifying opportunities to improve the overall participant experience.
• Develop and execute the long-term vision of a shared service utility operation hub and 3-year roadmap for Operations across Hong Kong and Shenzhen.
• Drive talent development, succession planning, and workforce transformation while fostering a high-performance culture focused on accountability, collaboration, service excellence, and continuous improvement.
• Develop future workforce, capability and operating model to support business growth, market evolution, operational efficiency and succession planning.
• Drive modernization initiatives across Participant Services including AI adoption, automation, digitization, data analytics and process reengineering.
• Redefine business processes, service models and operating procedures to improve efficiency, scalability and client experience.
• Drive the successful execution of strategic projects to strengthen operational excellence, promote innovation and effectiveness. Build and lead high-performing teams through talent development and succession planning that strengthen organizational capability and future leadership pipelines.
• Strengthen operational resilience through robust risk management, governance, compliance and business continuity frameworks while fostering a strong risk and control culture
• Partner with key stakeholders to lead strategic initiatives and ensure alignment between business objectives and operational execution while representing Operations in senior management and external forums.

Job Requirements