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Vice President of Product Management - SaaS/Healthcare
Sycle
Vancouver, CAN
Full Time
Executive
1 weeks ago
Product ManagementSaaSHealth TechDigital HealthPractice ManagementEHR
Free
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Product ManagementSaaSHealth Tech
About the Role
Sycle is seeking a Vice President of Product Management to define and execute product strategy for their SaaS-based practice management platform for hearing healthcare providers.
Key Skills for This Role
Product ManagementSaaSHealth TechDigital HealthPractice ManagementEHR
Responsibilities
- Define and maintain a cohesive, multi year product vision and roadmap for Sycle’s platform
- Lead investment decisions across core platform, integrations, data capabilities, and AI enabled features
- Partner with Sales and Marketing to define product led growth strategies and scalable go to market models
- Develop pricing, packaging, and monetisation strategies aligned with SaaS best practices
- Own product performance across key metrics: adoption, engagement, retention, revenue contribution, and customer satisfaction
- Establish data driven decision making practices and continuous feedback loops
- Drive lifecycle strategies that maximise customer lifetime value and platform stickiness
- Partner closely with Engineering to ensure high quality, scalable, and timely delivery
- Collaborate with Customer Experience to incorporate user feedback into product improvements
- Align with Compliance and Regulatory stakeholders on healthcare requirements
- Build, lead, and scale a high performing, geographically distributed Product Management and UX organisation
- Establish strong operating rhythms and governance across multiple locations and time zones
Requirements
- 15+ years of experience in product management within SaaS environments
- 10+ years leading and scaling product teams in health tech or digital health
- Strong experience with practice management, EHR, or healthcare workflow software
- Proven track record of delivering customer centric, scalable SaaS products
- Experience operating in growth stage companies
- Demonstrated experience leading distributed teams across multiple geographies
- Proven ability to build and scale product organisations, including developing senior leaders
- Strong executive presence with experience influencing senior stakeholders
- Ability to balance strategic thinking with hands on execution
- Experience driving cross functional alignment in complex environments
- Deep understanding of the US healthcare ecosystem, including reimbursement and provider workflows
- Deep expertise in AI/GenAI applications across SaaS and healthcare ecosystems
Full Job Posting
About Sycle
- Sycle is a market leading global SaaS company with the mission of facilitating the delivery of better hearing to the world.
- Founded in 2001, we have grown to be the leading practice management solution for audiology providers, with more than 65% market share.
- The Sycle team is 120 strong, headquartered in Lone Tree, Colorado with a large remote workforce across the US and Canada.
Position Overview
- The Vice President of Product Management is the enterprise leader responsible for defining and executing Sycle’s product strategy across its SaaS based practice management platform for hearing healthcare providers.
- This role owns the end to end product vision, strategy, and execution, ensuring Sycle delivers a differentiated, scalable, and market leading solution.
- The VP will lead Sycle through a critical phase of growth and transformation, including scaling the product organisation, building a high performing distributed team, driving innovation in practice management, and leading the integration of GenAI.
Key Accountabilities
- Market Knowledge, Insights & External Engagement: Develop deep expertise in the hearing healthcare ecosystem.
- Product Strategy & Portfolio Leadership: Define and maintain a cohesive, multi year product vision and roadmap.
- Product Led Growth, Commercialisation & Go to Market: Partner with Sales and Marketing to define product led growth strategies.
- Product Lifecycle & Performance Optimisation: Own product performance across key metrics.
- Cross Functional Leadership & Execution: Partner closely with Engineering, Customer Experience, and Compliance.
- Team Leadership & Capability Building: Build, lead, and scale a high performing, geographically distributed Product Management and UX organisation.
- Innovation, AI & Future of Product Development: Lead Sycle’s approach to integrating Generative AI into the product experience and internal processes.
Key Incumbent Requirements
- 15+ years of experience in product management within SaaS environments.
- 10+ years leading and scaling product teams in health tech or digital health.
- Strong experience with practice management, EHR, or healthcare workflow software.
- Proven track record of delivering customer centric, scalable SaaS products.
- Experience operating in growth stage companies.
- Demonstrated experience leading distributed teams across multiple geographies.
- Proven ability to build and scale product organisations.
- Strong executive presence with experience influencing senior stakeholders.
- Ability to balance strategic thinking with hands on execution.
- Experience driving cross functional alignment in complex environments.
- Deep understanding of the US healthcare ecosystem.
- Deep expertise in AI/GenAI applications across SaaS and healthcare ecosystems.
Benefits & Perks
- Competitive compensation + performance bonus.
- Health, dental, vision coverage.
- RRSP matching.
- Generous PTO and paid holidays.
- Parental leave.
- Professional development support.
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