Vice President, IT Operations

We are seeking a highly motivated and experienced Vice President, IT Operations to lead and optimize the technology infrastructure and operations that support our dynamic retail environment. This role is critical in ensuring the seamless operation of our 300+ stores globally and our rapidly expanding e-commerce channels. The Vice President, IT Operations is a key member of the technology leadership team and is viewed as the successor to the current CTO.

Develop and implement the IT Operations strategy aligned with the company's overall business goals and growth trajectory;

Drive innovation and introduce leading-edge technologies to enhance operational efficiency, scalability, and security;

Collaborate closely with the CTO on technology roadmap planning and execution.

Oversee the day-to-day IT operations across all stores, distribution centers, and corporate offices, ensuring high availability and performance;

Manage IT infrastructure, including network infrastructure, cloud services, point-of-sale (POS) systems, and data centers;

Implement robust monitoring and incident management processes to minimize downtime and ensure business continuity;

Keep the executive leadership up to date on production-related issues.

Lead, mentor, and develop a high-performing team of IT professionals;

Foster a culture of collaboration, accountability, and continuous improvement;

Exhibit our corporate values (Ownership, Customer Centricity, Passion, Curiosity and Empathy) through leadership by example.

Ensure the stability, performance, and security of our e-commerce platforms and supporting systems;

Optimize website and mobile app performance to enhance customer experience and drive online sales;

Collaborate with the e-commerce team on new initiatives and technology integrations;

Support our ‘product driven’ methodology to deliver quarterly value to the business.

Implement and maintain robust security measures to protect sensitive data and comply with industry regulations;

Stay abreast of cybersecurity threats and proactively implement mitigation strategies;

Ensure the department is compliant with internal controls and privacy regulations.

Manage relationships with key technology vendors and service providers;

Negotiate contracts and ensure optimal service levels.

Develop and manage the IT Operations budget;

Identify cost optimization opportunities.