Vice President – Customer Operations
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Key skills for this role
About the Role
A customer-centric services platform in Saudi Arabia is seeking a Vice President of Customer Operations to oversee service delivery, frontline performance, and transformation initiatives.
Key Skills for This Role
Responsibilities
- Oversee customer operations, service delivery, and frontline performance
- Manage large service teams and operational processes
- Improve service efficiency, quality, and customer satisfaction metrics
- Work closely with digital, CX, and operations teams
- Lead service transformation initiatives
- Hold executive accountability for service outcomes
Requirements
- Senior operations leadership experience within service driven environments
- Strong exposure to customer operations at scale
- Experience in Saudi Arabia is highly preferred
- Demonstrates people leadership, operational discipline, and customer centric thinking
Full Job Posting
Overview
- Our client is a customer centric services platform operating at scale across Saudi Arabia.
- The organisation is enhancing service delivery and customer satisfaction.
The Role
- The Vice President will oversee customer operations, service delivery, and frontline performance.
- This role will manage large service teams and operational processes.
- A key focus will be improving service efficiency, quality, and customer satisfaction metrics.
- The VP will work closely with digital, CX, and operations teams.
- This role will also lead service transformation initiatives.
- Executive accountability for service outcomes is expected.
Candidate Profile
- Candidates must have senior operations leadership experience within service driven environments.
- Strong exposure to customer operations at scale is essential.
- Experience in Saudi Arabia is highly preferred.
- The ideal profile demonstrates people leadership, operational discipline, and customer centric thinking.
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